Ten best live chat WordPress plugins right now
Here are our picks for the best live chat WordPress plugins, in no particular order…
1. LiveChat
First on our list of the best live chat WordPress plugins is the aptly named LiveChat, a flexible and powerful tool to help you provide instant help and support to website visitors.
With LiveChat, you can quickly answer your visitors’ questions directly on the same page they are visiting – no need to switch between websites or open emails. Plus, you can customize the chat window to match the look and feel of your brand perfectly.
The plugin has flexible pricing, offering plans for varying budgets. Even with their most basic plan, you receive unbeatable features like “Proactive chats,” which allows you to start conversations with website visitors.
? Pricing:
The starter plan is $20 per month per agent, billed annually (or $24 on a month-to-month basis).
This tool has a 14-day free trial period, so you can test it out for a couple of weeks, risk-free.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- 200+ Integrations are available. These include apps for ecommerce, WooCommerce, analytics, and more.
- Rich messaging, allowing you to send more personal and intuitive messages.
- Chat transfer, making it easy for agents to transfer messages to a more relevant agent.
- Agent reports, helping you monitor your agents’ performances.
2. Olark
Olark is a fantastic tool for any WordPress website owner looking to take customer service to the next level.
This service offers smart features and is designed to make chatting effortless. From pre-made responses, to automatic triggers that can help speed up conversations, the developers have thought of everything.
This plugin also has an intuitive interface, which helps make it easy to set up. You also get real-time reporting on visitor behavior and agent activities to help you understand where and how to improve your customer service.
? Pricing:
Olark’s starter plan is $29 per seat per month. You can test out this tool before committing through its free, 14-day trial.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Integrations for ecommerce, analytics, email marketing, and more.
- Customization features that give you the ability to personalize your avatar.
- Automation tools to help you improve workflow.
- Advanced analytics that allows you to tag and sort your live chats, and receive email summaries.
3. Tidio Live Chat
Tidio Live Chat makes it easy to take customer conversations to the next level. This plugin lets you automate messages and other pre-defined responses based on triggered events or customer input.
This tool works great for ecommerce businesses as it integrates effortlessly with multiple marketing tools. In addition, you can connect with your site visitors in real-time and even provide multilingual support for unlimited languages.
Tidio also has strong chatbot features, which makes it one of the best live chat WordPress plugins for people who want to set up automated chatbots.
? Pricing:
Tidio has a free plan that lets you have up to 50 conversations per month. If you need to exceed that, the human chat plan is $15.83 per operator per month (billed annually) or $19 for a monthly subscription plan.
There’s also a separate chatbot plan that costs $32.50 per month.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Integrates with many popular tools, such as Zapier, Hubspot, and Google Analytics.
- Allows you to reroute conversations to different agents, so your customer can receive the most relevant help.
- Ability to automate questions based on the common questions asked by customers.
- You can connect your live chat, email, Instagram, and Messenger apps into one, allowing easy access and control from one central place.
4. Zendesk Chat
Zendesk Chat’s plugin is free to install. Once you’ve installed and activated the plugin, its user-friendly interface makes it incredibly simple to customize according to your business needs, allowing for tailor-made conversations between customers and representatives.
It’s also simple to use for you and your customers, making it an ideal choice for businesses looking to up their customer service game. With its affordably priced plans and customizable features, Zendesk Chat is a great asset for any website owner who wants to create meaningful conversations with their customers.
? Pricing:
Zendesk Chat offers a 14-day free trial. When you’re ready to commit to the service provider, plans start at $19.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Allows you to add live chats to your website, WhatsApp, Facebook, Slack, and more, so you can provide live chat assistance to your customers across different platforms.
- All communications with a customer are available on a centralized workspace to help agents quickly get context and be able to help the customer as best as they can.
- Zendesk Chat seamlessly integrates with popular business tools such as Trello, Slack, Dropbox, and more.
5. Pure Chat
Pure Chat is a great live chat WordPress plugin that allows you to customize your chat window’s look, automate responses to common questions, and even invite followers from social media.
With its super simple setup process, Pure Chat makes it easy for anyone to add great functionality to their WordPress site. Plus, its mobile-friendly interface ensures that you’ll be able to connect with your customers from anywhere.
If you already have a few tools you use for your business, you’ll be glad to know that it integrates with many popular services, such as Salesforce, HubSpot, and Zendesk.
? Pricing:
Pure Chat has a 30-day free trial, which should give you enough time to test it out to see if it’s a good fit for you and your needs.
If you decide to move forward with the plugin, subscriptions start at $39 per month for an annual plan and $49 per month for a monthly subscription.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Real-time visitor analytics and history to help improve customer service.
- Customization of chat widgets to help it connect with your brand.
- Unlimited chats available on all plans.
- Offers iOS and Android mobile apps.
6. Sendinblue Chat
If you’re looking for an easy way to add live chat functionality to your WordPress site, Sendinblue Chat is an excellent option. This popular plugin provides a suite of messaging solutions, from emailing to automated workflows.
Its live chat feature allows you to engage in real-time conversations with visitors on your website. Additionally, the plugin offers ready-to-use chatbot templates and powerful features, so you can customize the user experience.
Beyond live chat, Sendinblue offers a full-service suite of email marketing features you can also access via the free Sendinblue plugin. This makes it a great option if you’re looking for one plugin to handle all of your marketing and service needs.
Sendinblue is the actual tool that we use here at CodeinWP (and other sites in our network), in part because of its user-friendly pricing structure.
? Pricing:
Sendinblue Chat has a free plan. However, this is only for one user and has limited features. If you have a larger team, the only other option is its Pro subscription, which starts at $15 per month for one user.
⚙️ Key features:
- Add live chat via the Sendinblue plugin at WordPress.org (which includes email marketing features).
- Fully customizable website chat widget.
- Many handy integrations, including Zapier, Salesforce, WooCommerce, and Slack.
- Target messages and triggers to help you automate responses.
- Unlimited simultaneous conversations.
7. Chaport
Chaport makes it easy for website owners to communicate with their visitors. This live chat WordPress plugin has simple AI features that help automate the chatroom, so you don’t have to worry about always being available to answer questions.
Chaport integrates seamlessly with your existing website. You can also create a helpful FAQ or use canned responses that are readily accessible.
? Pricing:
Chaport offers a free plan. With it, you get unlimited chats, basic widget customization, and web, desktop, and mobile apps.
The paid plans start at $19 per month on an annual subscription for up to four operators or $25 per month on a monthly plan. In addition to what you get from the free plan, you receive many helpful features, such as detailed chat analytics and reports, an auto-responder, and advanced widget customization.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Automatic chat invitations to help you start conversations.
- Chat ratings to help you gain feedback from visitors.
- Integrates with 4,000+ apps, including Google Analytics, Zapier, and Facebook.
- Chat transcripts can be sent to email to help monitor agent performance.
8. Formilla
Formilla is a versatile plugin with all the features necessary to build an engaging chat environment for your website visitors. From responding promptly to customer queries, to giving personalized offers, Formilla can help you make the most of every conversation and provide your customers with a great experience that could lead to conversions.
It’s a great tool, ideal for sales, marketing, and support teams. You can also ensure that chat go to the most relevant agents by grouping agents into different departments.
? Pricing:
Formilla has a free plan available with limited features (but it still supports unlimited live chats). If you want to test more advanced features, you can do so on a 15-day free trial.
Plans start at $19.99 per month for an annual plan or $24.99 per month for a monthly subscription for up to two agents.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Real-time visitor monitoring that allows you to view where the traffic is coming from.
- Custom chatbots to automate some responses.
- Integrates with 500+ apps, including Zapier, Zendesk, and Mailchimp.
9. WP Social Chat
WP Social Chat makes it easy to start real-time conversations with your website visitors. They can click a button and start a conversation that you’ll receive directly in your WhatsApp or WhatsApp Business app.
Its flexibility can be used in different scenarios. For example, you can integrate it into a lead generation page as part of a sales funnel, or insert it into a blog post. This will allow you to provide an enriching user experience every time – regardless of the type of website you have.
It’s unique to our list of the best live chat WordPress plugins because you chat via the WhatsApp interface rather than a separate chat interface.
? Pricing:
Free download available. This comes with minimal features. Prices are $49 to $149 for one-time payments.
⚙️ Key features:
- Chat with visitors via WhatsApp.
- Custom layout and colors to stay on brand.
- Custom icons, widgets, and more.
- Page targeting that allows you to place the chat widget on specific pages.
- Integrates with many popular tools, including Google Analytics.
10. Smartsupp
Smartsupp offers live chat, chatbots, and video recordings. This tool lets agents keep track of customer conversations and gather valuable feedback about their products and services.
Smartsupp’s live chat widget looks great on any website and can be quickly customized to match the visual theme of your brand.
? Pricing:
Smartsupp has a free plan you can use to try out some of its features and have up to 100 conversations per month. Once you’re ready to commit, subscriptions start at $19.50 per month on an annual plan for up to three agents, or $25.50 for a monthly plan.
⚙️ Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Installation on unlimited websites.
- Detailed visitor data and analytics.
- Multi-language chatbot for users with a multilingual website.
- Integrates with many popular online tools such as Google Analytics, Shopify, BigCommerce, and Joomla.
Try the best live chat WordPress plugins today ?
Deciding which live chat plugin to use on your WordPress website can be challenging. But we’ve made life a little easier for you by narrowing down the list to the ten best plugins available.
All of these tools offer a free trial. This allows you to test them out. So take some time, try out a few, and see which works best for you and your business needs.
? If you’re not sure where to get started, the LiveChat service offers a great balance of features and affordability, along with dedicated integrations for WordPress and WooCommerce.
Do you still have any questions about choosing the best live chat WordPress plugins for your websites? Let us know in the comments section below.
