Never underestimate what a big difference a quality WordPress maintenance service can make to the success of your website.
Whether you’re running a predominantly online enterprise or simply using your online presence as a shop-window for your offline endeavors, it’s essential that your WordPress performs at its best, is fully secure, and delivers an excellent experience for your visitors.
Still, let’s be honest:
Taking care of all that can sometimes be seriously hard work.
There are updates to take care of, backups to manage, and optimization tweaks to take care of, all of which can take up time that you could be better spending on the more enjoyable aspects of building your brand on the web.
That’s before we even mention what a headache it can be to navigate the minefield of technical troubles and general errors that can crop up from time to time.
This is really where the WordPress support services we’re about to look at in this guide really prove their worth.
While some are focussed on taking care of the day-to-day stuff (core updates, backups, and restoration, etc.) so that you don’t have to, others are there to dive into the really technical stuff on your behalf, providing ad-hoc support for problems and develop bespoke solutions to your biggest WordPress challenges, such as via custom plugin development or theme customization.
Below, we’ll look at some of the very best of both types of service – those who provide regular, ongoing support as well as those expert troubleshooters who are always on hand to take care of those one-off fixes.
Best WordPress Maintenance Services 2020 – 2021
WPBuffs have come a long way in a relatively short space of time, fast establishing themselves as one of the most widely-used WordPress maintenance services on the web in the five years since their 2015 launch.
One look at their service packages, and it’s not difficult to see why the Washington, DC.-based brand are in such high demand among WordPress users.
Their core offer is their three out-of-the-box maintenance packages, all charged at very affordable prices compared to other monthly services.
These packages are as follows:
Charged at either $67 per month if billed monthly, or a discount of just $56 month if billed yearly.
For this price, you get basic-yet-essential services such as:
- 24/7 uptime monitoring
- Emergency support
- Daily backups (once per day)
- Weekly reports.
They’ll also check once a week for any outstanding updates required for your core WordPress files, your themes, or your plugins and take care of them for you.
Available at $147 per month if billed monthly or $123 per month if you pay for a full year at once.
In this package, you get access to all the same services as the Maintain Plan along with some noticeable extras, including:
- 1 extra daily backup
- Advanced security optimization to protect your site from cyber attacks, malware, and other security issues
This package also includes unlimited 24/7 website edits. So, if you need your existing content, plugin settings, or CSS adjusting, they’ll do that for you as many times as you need. As you can imagine, this alone is going to be a huge time-saver and may be worth the cost alone if you find that a large part of your day is taken up with website edits.
Costs $197 per month if billed monthly or $164 per month when charged annually.
The performance package is designed with speed optimization and general performance improvements in mind.
Along with everything in the above two packages, the Perform package also offers 4 daily backups, mobile and tablet optimization, priority support, and a range of performance optimization plugins, making it a perfect choice for eCommerce or other large websites.
Packages for highly customized websites are also available, ensuring that you’ll always get a service tailored to your requirements.
Best of all, WPBuffs also has one of the smoothest onboarding processes we’ve come across, so it won’t take long to get set up and offload the hard work of maintaining your WordPress site to somebody else.
If WPBuffs earned top marks for being the best monthly WordPress maintenance service, then Codeable certainly takes the crown as the leading service out there for tackling all those one-off jobs such as emergency fixes and development projects.
In its basic sense, Codeable operates much like a number ‘freelancer-for-hire’ marketplaces out there:
You post the requirements of your job, Codeable matches you with suitable candidates, you hire the one best suited to your project and off you go.
However, where this particular platform triumph is that it only pairs you with a small handful of qualified experts. This is a far better approach than the kind of platforms that leave your project open to everyone, meaning your inbox is often flooded with hundreds of low-quality offers which make it impossible to choose a suitable candidate.
Best of all, Codeable uses a single-price algorithm based on a standard $70 – $120 per hour rate to prevent undercutting and ensure you’re getting the best possible service at a fair price.
Speaking of pricing, one thing we love about Codeable is that they’re very transparent with how the costs are determined.
The aforementioned algorithm is based on several factors including the complexity, urgency, and scope of your project. For example, a small, relatively simple project that you’re in no real hurry for will naturally cost less than a large-scale complicated project that you need to be wrapped up and launched yesterday. The company even outlines the starting fees for most common jobs so that there are no surprises when you get your estimate.
To give you some examples, a basic custom plugin development job of low urgency, low complexity, and basic project scope starts from $960, while speed optimization services at the same level can cost as little as $420.
Meanwhile, the same jobs but at the highest complexity, level of urgency, and most advanced project scope may set you back anywhere $3,460 for plugin development and $3,030 for speed optimization.
Of course, this is all well and good, but what can you actually use Codeable for?
Truthfully, a heck of a lot.
Custom theme and plugin development are popular services, as is speed and security optimization, though if you’re only concerned with keeping your existing site performing at its best, you can also access some of the web’s leading WordPress support specialists to fix bugs, restore backups or carry out other emergency troubleshooting tasks.
Website migrations, theme and plugin updates, and even the design and development of a brand new WordPress website are also common requests, though there’s really no limit. If it needs doing, Codeable will find you a fully vetted expert to do it on time and to the highest standards.
3. WP Site Care
A well-established brand, WP Site Care
have spent the better part of a decade building a reputation as one of the most trusted WordPress maintenance services around.
The company also offers several services (such as lead generation support and bespoke “site coaching”) aimed at helping you improve your website’s ROI, but it’s just the maintenance side of things that we’re concerned with here today.
Their monthly packages handle all of the essentials you’d expect from any good maintenance plan, including:
- Updates to themes, plugins, and core files
- Backups (including daily and hourly or even real-time options)
- Backup restorations
- 24/7 real-time security monitoring
- 24/7 uptime monitoring
- Security optimization
- Speed & performance optimization.
There’s a lot more too.
Signing up for a regular plan with WP Site Care means you also have access to round-the-clock emergency support So if your website is hacked, polluted with malware, or struggling with some other technical issue, they’ll be there to help. They can even get you back into your site if you’re having trouble logging in.
Upgrade to one of the higher-priced packages, and you’ll also be entitled to several hours of custom development work per month, meaning you can put WP Site Care’s experts to work on building bespoke plugins and other features designed to help you improve your user experience and all-round site performance.
Frustratingly, at the time of writing, it seems that WP Site Care has removed any pricing details from their website, instead insisting that you call them for a quote. While some less than reputable brands may use this as an excuse to upsell to the heavens, we like to think that in this case, it’s so that they can better tailor their packages to your specific needs.
4. Fix My Site
As you’ve likely worked out for yourself, Fix My Site is more concerned with providing one-off fixes and ad-hoc support solutions rather than ensuring your site maintains optimum performance all month long.
In this respect, they’re similar to Codeable. However, in many other ways, they’re also very different.
For one thing, they’re more competitively priced than Codeable, charging a simple, low-cost flat fee rather than a higher hourly rate.
For example, if you need simple tasks such as updating text or images, making small design tweaks, or adding and configuring new plugins, you’ll pay just $39, with the price only increasing once the number of tasks increases.
For WordPress repairs, Fix My site charges a flat fee of $49 which covers issues such as plugin conflicts, theme errors, as well as those pesky problems that can occur after a WordPress core update.
Other prices include:
- WordPress migration – $69
- Speed optimization – $89
- Malware removal – $99
- Website design/redesign – $599 (1-pager) / $999 (multi-page design).
It’s also worth noting that whereas Codeable presents you with a number of WP specialists to choose from, Fix My Site will simply assign you the most qualified expert available at the time.
While this might not be ideal for those who like to be hands-on with the selection process, it may also be a welcome approach if you don’t want to spend your precious time reviewing resumes and prefer to trust your support service to get you the best help available.
Besides, if Fix My Site (or to be more specific, your designated specialist) gets things wrong, they’ll refund 100% of your money, so there really is nothing to lose.
Since 2012, WebDevStudios have developed a name as one of the most recognizable and well-respected WordPress development agencies, being the go-to brand of choice for major names like Microsoft, Starbucks, Skype, Uber, and NBC News.
So it’s no surprise to find that their support and maintenance brand, Mantainn, offers the same kind of outstanding service, competitive pricing, and commitment to staying ahead of the WordPress curve that has made WebDevStudios one of the biggest players in their field.
That said, it isn’t just brand reputation that earns Maintainn a spot on this list. We also like that the company offers the best of both worlds – regular monthly maintenance services with the option to buy additional support hours for things like bug fixes and custom development work.
Maintenance wise, Maintainn offer three decently-priced packages, all of which include weekly theme, plugin, and core updates, 24/7 Security Monitoring, and live/email chat support.
The $59 per month standard plan (charged at $54 if you pay quarterly) includes all of the above plus once-daily backups. If your site is hacked, the standard plan offers you a discount of just $99 to get it fixed again.
The other two packages offer hacked website repair at no extra charge, along with the following additional features:
$179 per month / $164 per month if billed quarterly
- Backups carried out every 12 hours
- Uptime monitoring
- eCommerce support
- Performance reports
- Multi-site support
- Your own dedicated project manager.
$299 per month / $274 per month if billed quarterly
All of the above plus:
- Version Control
- Staging updates
- Backups every 6 hours.
Plus other advanced features.
If you choose to, you can also buy support hours from Maintainn for ad-hoc support outside of your maintenance package.
Sure, at $150 per hour with a minimum of 5 hours, this is hardly the most affordable support side but since you’re getting support from one of the biggest and most successful development agencies around, it may be worth the cost if you’re looking to grow your site to enterprise level.
Like Maintainn, FixRunner offers both ongoing and one-off support. Unlike Maintainn, FixRunner doesn’t charge a small fortune for those one-off tasks.
The company’s one-time-fix fee is just $49 for those quick, under-30 minute jobs such as bug fixing, dealing with plugin conflicts, or problems with your theme.
If you buy one of their monthly packages, you’ll get this kind of support even cheaper, with a whole bunch of extras thrown in.
FixRunner’s three basic packages include:
$69 per month ($49 per month if billed yearly)
- 90 minutes of support time
- Daily cloud backups
- Speed optimization
- Theme, plugin, and core updates
- Uptime monitoring
- Security scanning.
$99 per month ($79 per month if billed yearly)
All of the above plus:
- 2 hours of support time with priority access
- eCommerce support
- SEO support
$179 per month ($129 per month if billed yearly)
All of the above plus:
- 4 hours of support time with priority access
- A dedicated support manager
- Access to phone support.
As if that wasn’t enough, FixRunner has a reputation for offering some of the fastest responses of any leading WordPress maintenance service.
They promise to dive into emergency tasks as soon as they come in, while non-urgent tasks take no more than 24 hours to complete.
Best of all, the company is one of the few to offer 24/7 support, though support requests submitted during the weekend are usually left until the following Monday unless it’s an emergency.
Technically, we’re cheating a little bit with this one, as GoWP positions itself as a white label maintenance service for WordPress agencies and freelancers rather than a direct-support service for everyday users like you me.
Still, the level of support they offer is of such a high standard that we felt as though not including it would be to do a great disservice to any such freelancers or agency owners reading this guide in search of quality service they can work with to provide support for their web design and development clients.
How it works is pretty simple:
Partner with GoWP and you can resell their support services as your own. This means that everything from helpdesk support to ongoing backup and restoration is carried out as if it were being done by your own in-house team.
While GoWp may not be the only white-label maintenance service out there, they are certainly one of the best in terms of both quality and affordability.
Their on-going monthly maintenance plan costs just $29 and includes:
- Daily backups
- Security monitoring and malware Cleanup
- Plugin, theme, and core updates
- Performance reports available via your WordPress dashboard.
Want to offer content edits to your customers but don’t want to get bogged down with the work?
GoWP also offers this as a service for just $79 per month, which includes:
- Posting pre-written blog posts and pages
- Adding WooCommerce products
- Editing and updating images and text
- Installing and configuring plugins.
If you’re an individual user, then sure, other services offer more features, but if you’re looking to grow your own WordPress agency and don’t have the budget to bring on in-house support staff, GoWP is a great way to go to ensure your customers receive first-class support that helps you maintain your reputation for quality.
The Final Word: Best WordPress Maintenance Services vs. Managed WordPress Hosting vs. DIY Maintenance
If you’re an experienced WordPress user, then you may have noticed that many of the companies detailed above provide similar services to the kind of managed WordPress hosting packages offered by the likes of Bluehost, SiteGround, and GoDaddy.
Things like updates to the core WordPress files are handled by most managed hosting services, while some of the better ones (such as Rocket) for example, will even handle theme and plugin updates on your behalf. So, if that’s literally all you need help, managed hosting may work out well for you.
However, most managed WordPress hosting companies tend to automate as much of the “management” side of things which can cause problems when there isn’t a human being keeping an eye on things.
Take speed and performance optimization for example. A lot of managed hosting companies will handle this by installing a default set of plugins. This might work fine for many users, but if those plugins cause conflicts with others that you need to provide essential functionality, there’s often very little you can do about it other than uninstalling them. Do this, and it basically means that you’re not getting the service you’re paying for.
With a dedicated WordPress support company keeping an eye on your site, any such conflicts are likely to be flagged up by a real human being who can work out a suitable alternative that gets you all the performance optimization you need without ruining some key component of your site.
Of course, there’s no reason why you have to choose either option.
We rate companies like WPBuff and Codeable as the best WordPress maintenance services around because they take all the hassle and hard work out of ensuring our sites perform at the best, and do so at fair, competitive pricing.
Yet if you’re looking to keep your costs as low as possible, and you have both the time and expertise, you can always carry out all of the maintenance of your WordPress websites yourself. This certainly gives you complete control and helps you save money that you could better invest in other projects, but keep in mind that as your site grows, so will the amount of time you spend taking care of it.
It’s for this reason we prefer to spend that money on a good quality support service, giving us the peace of mind that comes from knowing our site is being well looked after while we focus on the fun stuff, such as creating guides like this one.