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5 of the Best Business Phone Services for Small Business in 2019

Overall cost and pricing plans

The pricing from Nextiva isn’t exactly transparent, but it’s built so that larger teams pay less per user per month. So, a team with 1-4 users would pay less overall, but more per user – compared to a team with 5-10 users.

Since it’s tough to show all of these pricing tiers, we’ll only show pricing for 1-4 users:

  • Office Pro – $34.95 per user per month.
  • Office Pro Plus – $37.95 per user per month.
  • Office Enterprise – $44.95 per user per month.

Ease of use and reliability

Nextiva boasts a sophisticated platform without the complicated interface of an old-school phone system. The customer support typically gets rave reviews, so it’s nice knowing that you have people ready to help you if something goes wrong.

Testing and online reviews show that the call and text reliability is rather impressive. Not to mention, Nextiva is constantly rolling out cool new features and getting feedback from its customers for the future.

My only problem with Nextiva is that the pricing on its website is extremely misleading. The company highlights its lowest pricing based on a long contract and lots of users – with the entire pricing breakdown kind of hidden under an information question mark.

Top features

  • Voice calls using advanced cloud technology.
  • Free local and toll-free numbers.
  • Unlimited calling.
  • An excellent setup wizard.
  • Call forwarding, IDs, and waiting.
  • Auto-attendants.
  • Text messaging and conferencing on some plans.
  • Professionally recorded greetings on some plans.
  • Team collaboration on some plans.

Which of these best business phone services are right for your small business?

I know, it’s tough to make this type of decision. But hopefully, the previous analysis helps you to understand the details a little better.

Here’s that summary table again to give you a general overview of how these services compare head to head:

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